1. Acceptance of Terms
By using our website and services, you agree to these Terms and Conditions.
2. Services
- Security systems (alarm, surveillance, access control)
- Alarm.com systems and monitoring
- Smart home and automation solutions
- POS and A/V systems
- Backup internet and connectivity
- IT and network services
- Installation and maintenance
3. Use of Website
- No unlawful use
- No unauthorized access attempts
- No interference with functionality
4. Quotes, Pricing & Scope Changes
- All quotes subject to change
- Payment terms defined in agreements
- Late payments may interrupt service
Any scope changes must be approved in writing and will be billed accordingly.
5. Customer Responsibilities
- Provide site access
- Ensure power, internet, infrastructure
- Maintain safe working environment
- Proper system usage and testing
- Maintain secure credentials (Alarm.com, etc.)
Delays due to customer readiness may result in rescheduling fees.
6. SMS & Email Communications
- Consent required for SMS
- Message frequency varies
- Reply STOP to opt out
- Reply HELP for assistance
Marketing emails include unsubscribe links and comply with CAN-SPAM.
7. No Guarantee of Security
Security systems reduce risk but do not eliminate it.
- No guarantee of continuous operation
- No guarantee of alert delivery
- No guarantee of incident prevention
8. Monitoring Disclaimer
- Signal failures or delays
- Monitoring interruptions
- Alert failures
- Emergency response delays
- Video/data loss
9. Network & Connectivity
- Internet outages
- Cellular failures
- ISP disruptions
10. POS & Payment Systems
We do not process payments unless agreed in writing.
- Customer responsible for transactions
- PCI compliance required
We are not liable for financial losses, chargebacks, or failed transactions.
11. Storage Responsibility
Customers manage storage, retention, and backups.
12. Installation & Equipment
- Warranty subject to manufacturer
- Risk transfers after installation
13. Power Dependency
System performance depends on stable power supply.
14. Cybersecurity
- Weak passwords
- Unsecured systems
15. Insurance Disclaimer
Services are not a substitute for insurance coverage.
16. Intellectual Property
All materials remain property of Technology Gateway Inc.
17. Photography
We may document installations for internal or portfolio use.
18. Subcontractors
We may use qualified third-party technicians.
19. Permits & Compliance
Customer responsible for permits and code compliance.
20. Workmanship Warranty
30-day installation warranty (conditions apply).
21. No Verbal Agreements
All agreements must be in writing.
22. California Privacy Rights
We comply with CCPA and do not sell personal data.
23. Service Changes
We may modify or discontinue services at any time.
24. Limitation of Liability
Liability is limited to the amount paid for services.
- No indirect damages
- No loss of profits
- No system/data failure liability
25. Indemnification
Customer agrees to hold us harmless for misuse or violations.
26. Dispute Resolution
Disputes will be resolved via arbitration in Cook County, Illinois.
27. Force Majeure
We are not responsible for delays beyond our control.
28. Termination
Services may be terminated for violations or non-payment.
29. Governing Law
Governed by the laws of Illinois.
30. Changes to Terms
Continued use means acceptance of updates.
